Your IP: 54.92.229.162 · Location: United States United States · YOUR PROTECTION IS POOR!
FAQ
Frequently Asked Questions

How Trust.Zone Protects and Helps Me?

When you open any website directly, there is easy way to detect your real IP address and, consequently, your location. So, your Internet Service Provider (ISP) and site owners know where you are from and who you are. But, as opposed to this, when you open website being connected to Trust.Zone there is no way to detect your real IP, but only IP of one of our servers. This way nobody knows who you are and what your location is. Your ISP can't track your moves. You are able to browse the Internet secure and anonymously.

All data between you and Trust.Zone servers are encrypted, so nobody can track your traffic and online activity between you and our servers, even your ISP.

What Trust.Zone is?

Trust.Zone is service which gives you access to our VPN network (VPN is Virtual Private Network or `Network over Internet`). All transferred data are encrypted, so there is no way to define what kind of data is transferring. Transferred data packets are useless for `listeners` because packets are encrypted.

How To Connect To Trust.Zone

If you are under Windows OS, the best way to connect to Trust.Zone is to use our client app. You can download it from Trust.Zone Download page for free!

If you are under Linux, Mac OSX, iOS, Android, any other OS, or if you want to setup Trust.Zone connection in your Router, we did a special Wizard Page for you in order to make configuration process easy and straight forward.

I lost my password or Trust.Zone site does not accept my password. How can I restore access to my account?

In case you are not able to log in to your Trust.Zone account you can reset your password by using the following page: https://trust.zone/password.

After submitting your current Trust.Zone email address (which you're using to log in to Trust.Zone website) message with reset link will be sent to this email. After clicking on reset link in the message you will be able to set your new password.

What's a difference between Proxy and VPN?

Web Proxy and VPN connect through an anonymous IP address. VPN encrypts your entire internet connection meanwhile proxy encrypts a single protocol. VPN encrypts and routs all of your traffic through the VPN server, including all software and applications. The full list of differences between Proxy and VPN available here.

What is a VPN?

A Virtual Private Network (VPN) connects two computers safely, securely and privately over the internet, even though that is a public network. VPN creates a tunneling. It's some kind of secure and encrypted tunnel in the internet through which the data is to be sent and received. VPN hides your IP address and replaces your IP address by IP address of VPN server. With a VPN your ISP won't be able to see what you're doing and visiting.

Can I use Trust.Zone VPN instead of my current ISP connection?

No, you still need your existing internet connection (DSL, cable, 3G or etc.) to be able to use the Trust.Zone VPN.

Can I connect to my account from more than one computer?

Yes, with Trust.Zone VPN service you are able to use it from as many different devices and computers as you want. You must not exceed 3 simultaneous connections. In other words, only 3 computers can be connected to Trust.Zone VPN service at the same time.

Can I use Trust.Zone VPN service for free?

Yes, every new customer will be given one day free access to Trust.Zone VPN. It allows a connection to many Trust.Zone VPN server locations, unlimited data transfer and unlimited data bandwidth. See more details here.

How much traffic can I use every month?

We do not have any bandwidth limits. Trust.Zone provides customers with unlimited data transfer and unlimited bandwidth.

Do you block specific network protocols like p2p or other?

Trust.Zone VPN service doesn't block or throttle any kind of internet traffic. All kinds of internet traffic are allowed.

What are the System Requirements for Trust.Zone VPN?

You don't need a powerful PC to install a Trust.Zone VPN. Trust.Zone VPN tool has minimal space and memory requirements. A normal PC with an existing internet connection (DSL, cable, 3G or etc.) is quite enough. Trust.Zone VPN supports all major OS platforms and devices - Windows, iOS, Android, Linux, Windows Mobile, Mac and other.

To install Trust.Zone VPN client you can require administrator privileges.

Will a Trust.Zone VPN slow down my internet connection?

Yes, you may notice slowing down of your internet connection because all your data additionally flows through one more server (Trust.Zone VPN Server) and is encrypting which also take some time. You may also notice slowing down in case VPN server you trying to connect is too far away from your current location or it is overloaded. In this case we recommend you trying several VPN zones around you starting from ones which are closer to you.

The speed with your ISP provides will also affect the speed of a VPN connection. In case of normal internet connection (Cable, DSL, 3G) the VPN speed won't be much affected. Dial-up or unstable 3G connections can cause VPN connectivity issues. However, if you are in Canada and connect to a VPN server in China you may notice significant reduction in your internet speed. In most cases, the closer you are to the VPN server, the faster your internet connection will be.

How to improve connection speed when using Trust.Zone VPN?

In case your connection speed getting slower after you get connected to Trust.Zone VPN, please check what zone you're currently using.

We recommend you trying several VPN zones around you starting from ones which are closer to you. E.g. if you're in Australia, please connect to au.trust.zone. In case you're in west of United States, please connect to us-west.trust.zone and so on.

Each zone may contain several servers in it. Sometimes same zone can give you different connection speeds. This happens because you're getting connected to different servers from same zone. You can check what exact server you're connecting by opening our Connection Check Page. In case you want to connect to different server in same zone, you need to reconnect to same zone again.

Is It Legal to Use a VPN?

Yes, it is. When used for legal purposes, VPNs is legal in most countries.

Can my ISP track my online activity when I'm connected to Trust.Zone VPN?

Your ISP will only see a secured encrypted connection to one of Trust.Zone VPN servers. Your traffic is encrypted and can't be recognized by your ISP. This means all your ISP can see how much traffic you use, but not what you are using it for.

Will Trust.Zone VPN monitor my online activity?

Trust.Zone VPN doesn't track your online activity except amount of data transferred by user. We do not track what exact data is transferred, but only how much data is transferred. We need this info in order to determine which server gives user best connection speed. We also need this info in order to limit our "Free test" subscription which is limited with 1GB of bandwidth usage. Moreover, we do not store logs of your online activity.

Most Frequent Error Messages

DHCP request failed: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC

If I subscribe for 1-month plan in the end of the month, is that valid till the end of month or for 30 days from now?

1-month subscription is valid for 30 days from the date you purchased it.

What is a "WebRTC leak"?

WebRTC is a modern browser-based technology for realtime communication - voice calling, video chats and file sharing directly in a browser.

WebRTC implements STUN (Session Traversal Utilities for Nat), a protocol that allows to discover the public IP address sometimes. To disable it:

  • Mozilla Firefox: Type "about:config” in the address bar. Scroll down to “media.peerconnection.enabled”, double click to set it to false.
  • Google Chrome: Install Google official extension WebRTC Network Limiter, go to extension settings and switch to Use only my default public IP address.

Why do i receive "DNS not responding" error in Trust.Zone VPN Client?

Trust.Zone VPN Client is requesting Trust.Zone DNS server in order to receive IP address of the best server for every user. This is a safe operation, but some firewalls, antivirus and anti-malware software may block the requests. The solution is to add Trust.Zone VPN Client into exceptions/exclusions list to your firewall, antivirus and anti-malware software. This way Client DNS queries will not be blocked and error will disappear.

Please read how to add Trust.Zone into exceptions/exclusions list into your firewall, antivirus or anti-malware software in the following FAQ item: Antiviruses and Trust.Zone: How to add Truzt.Zone VPN Client for Windows into exceptions/exclusions list in your firewalls, antivirus or anti-malware software?

Antiviruses and Trust.Zone: How to add Truzt.Zone VPN Client for Windows into exceptions/exclusions list in your firewalls, antivirus or anti-malware software?

In order to prevent problems with cooperation between your antivirus/firewall/anti-malware software and Trust.Zone VPN Client we strongly recommend adding Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.

You can find how to add software into exceptions/exclusions list in manual reference of your antivirus/firewall/anti-malware software. Please, note that some antivirus software may include firewall inside, for example Norton Internet Security from Symantec.

You can add entire folder or files into exceptions list.

By default client folder path is C:\Program Files\Trust.Zone VPN Client\

Default files to add into antivirus/firewall/anti-malware exceptions/exclusions list are:

In case your operation system is 32-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone.exe
C:\Program Files\Trust.Zone VPN Client\tzclient.exe

In case your operation system is 64-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone_x64.exe
C:\Program Files\Trust.Zone VPN Client\tzclient_x64.exe

Is my PC running the 32-bit or 64-bit version of Windows?

How to prevent my ISP from tracking my internet activity? Safety tips.

Your ISP is able to track you in case you've lost a connection to Trust.Zone VPN while loading internet pages or downloading files or in case you did not connect to Trust.Zone VPN by some reason.

Please, make sure you're using internet only when you're connected to Trust.Zone VPN. You can always check if you're connected to Trust.Zone on our Check Page.

Make sure Kill switch is turned on in client settings (in case of using Trust.Zone VPN Client for Windows). Kill switch disables any network connections except connection to Trust.Zone VPN Server.

Please, take into attention, if Kill switch is turned on, your network connections will be disabled after client starts and you'll have no internet until you connect to any Trust.Zone VPN Server or exit client.

Also, make sure you have no DNS leak and/or no WebRTC leak.


Please turn off Internet Protocol Version 6 (TCP/IPv6) for your active network connection (Usually Wi-Fi or Ethernet connection) as follows: run ncpa.cpl, double click your active network connection, click Properties button and turn off Internet Protocol Version 6 (TCP/IPv6) as shown on screenshot below. Then click OK to save changes.
Turn off unwanted network items in VPN connection


Please turn off all items except Internet Protocol Version 4 (TCP/IPv4) for VPN - VPN Client connection same way as above. Result should look like shown on screenshot below:
Turn off unwanted network items in VPN connection

I have received a request to submit my personal details while paying subscription using PayPro payment processing system. Why?

PayPro payment processing system may ask customers for more personal details in order to complete payment by Credit Card or PayPal.

PayPro is doing that in order to protect users from unauthorized payments from their Credit Cards or PayPal accounts to prevent possible problems.

For customers who don't want to share the personal details, we recommend using payments with Bitcoin payment method. Bitcoin - is anonymous type of payment. We receive Bitcoin payments directly without third-party payment system.

I have received "DHCP Request Failed" while using Trust.Zone VPN Client

This problem can appear when antivirus/firewal/anti-malware software blocked VPN client activity.

Please, try to connect to Trust.Zone VPN with your antivirus/firewall/anti-malware disabled/turned off. If you are able to connect this way, please, add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.

You can read more info how to add Trust.Zone VPN Client into exceptions list in following FAQ item: https://trust.zone/faq#exceptions

In case you're using AVG antivirus, please, read the following article: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC

If you still have problem after trying steps above please read following troubleshoot: I have problem with connecting to Trust.Zone VPN after installing/upgrading Trust.Zone VPN Client software

I have received "[44] The Virtual Network Adapter being used by the specified VPN Connection Setting has been disabled." when tried to connect with Trust.Zone VPN Client

This problem can appear due to antivirus/firewall/anti-malware software is blocking Trust.Zone VPN Client activity.


Please try following solution: I have problem with connecting to Trust.Zone VPN after installing/upgrading Trust.Zone VPN Client software

I have problem with connecting to Trust.Zone VPN after installing/upgrading Trust.Zone VPN Client software

Problems can appear due to antivirus/firewall/anti-malware software is blocking Trust.Zone VPN Client activity.


Please try following steps:

1) Turn off/disable your antivirus/firewall/anti-malware software

2) Uninstall Trust.Zone VPN Client from Control Panel in case you have client installed. If you have problems with uninstall please use our removal script: remove_tz_client.cmd.

3) Make sure your current windows user type is Administrator (NOT Standard user). You can check that by opening User Accounts from Control panel. You will see type of your user just under name of your user. If your user is Standard user, please switch it to Administrator.

4) Run netsh winsock reset from Command Prompt and reboot your PC.

5) Make sure your Windows is up to date, or, if you have Windows 7 or 8 make sure you have at least following update installed: KB3033929

6) Download the latest version of Trust.Zone VPN Client for Windows

7) Install Trust.Zone VPN Client as administrator: right click on Trust.Zone_Windows_Client_Setup.exe file and click Run as administrator

8) Please, try to connect to Trust.Zone VPN with Trust.Zone VPN Client with your antivirus/firewall/anti-malware software disabled/turned off. If you are able to connect this way, please add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.: https://trust.zone/faq#exceptions. In some cases you may also need to temporary uninstall your antivirus and re-install client since some antiviruses continue blocking software even while software is in exceptions list and antivirus is disabled or even after user disable all anvirus components and exit antivirus.

9) In case you have AVG installed, please read following: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC

10) If you're on Windows 10 you may have problem related to driver signature enforcement. Please read following to check that and fix client: How to run Trust.Zone VPN Client on Windows 10

11) After steps above try connecting to Trust.Zone VPN with client and in most cases you should be able to do so.

What are the Zones and Servers

All Trust.Zone Servers are combined into Geo-Zones. It was made to provide users with better connection stability so, if some server becomes unavailable by any reason, user will be reconnected to another server in the same zone automatically.

How to set new VPN Credentials in Trust.Zone VPN Client

In order to set new VPN credentials in Trust.Zone VPN Client, please follow the steps:


1) Open the following page: /setup#manual_setup and look for VPN User, VPN Password

1) Open Trust.Zone VPN Client and click Settings icon.

2) Hold Ctrl + Shift + Alt on your keyboard and left click your current VPN Username.

3) Copy/paste your new VPN User and VPN Password from Manual setup page into client corresponding fields and click OK to save. Please, avoid copying the leading and ending spaces.

4) Disconnect and connect again.

"Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)". I've received error above when tried to install Trust.Zone Client for Windows.

This problem appears on OS Windows because OS is unable to check a new driver certificate. We strongly recommend installing a security update for Windows - KB3033929. Windows is unable to check new certificates without update KB3033929. This may cause problems with any new software.

We strongly recommend turning Windows Update on and installing all available Windows updates.

Alternatively you can install update KB3033929 only if you, by some reason, don't want turning Windows Update on.

I receive the following error: "The "setuplog.dat" file is broken."

Please use the following FAQ in order to remove Trust.Zone VPN Client manually: How to remove Trust.Zone VPN Client for Windows manually

How to remove Trust.Zone VPN Client for Windows manually


1) Download command line script: remove_tz_client.cmd
2) Double click script to run it.


I have a DNS Leak. How to get rid of it?

DNS leaks are possible when you have DNS servers of your ISP set in your Internet connection settings or in your modem/router. In order to fix DNS leaks we recommend to switch from DNS servers of your ISP to other trusted DNS servers. Trusted DNS servers should be set in your network connections settings as well as in your modem/router. You can use Google Public DNS, OpenDNS or any other DNS servers you trust.


How to set Google Public DNS in your Internet connection?
Official tutorial from Google: https://developers.google.com/speed/public-dns/docs/using
Video for Windows 7: https://youtu.be/7DBRynpVT84?t=57s


How to set OpenDNS in your Internet connection?
Official tutorial from OpenDNS: https://use.opendns.com/


What other DNS servers can i use with Trust.Zone VPN?
We've prepared list of free DNS servers you can use with Trust.Zone VPN.

How to open incoming port while using Trust.Zone?

Due to security reasons and safety of users port forwarding is disabled.

Can I purchase/extend a subscription while i still have an active subscription running? What will happen?

Yes, you can purchase/extend a subscription while you are still running an active subscription. In this case your newly purchased subscription will get 'pending' status and become active after your current subscription expires, so you will not experience any gap in service.

If your active subscription is a "Free test" subscription, it will be terminated immediately and your newly purchased subscription will start after payment is complete.

I've got "Authentification failed" error when trying to connect via OpenVPN or L2TP/IPSec

While connecting to Trust.Zone VPN you can get Authentication failed error. There can be several reasons why you can see this error message:


1. You're using your website login/password in your OpenVPN or L2TP/IPSec connection.

Solution: Please use your VPN User / VPN Password instead. You can find your VPN credentials here: Manual Setup Page


2. Your current subscription is a FREE TEST subscription and your data transfer limit exceeded or your FREE TEST subscription is expired.

Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page


3. Your current subscription is a paid subscription and expired.

Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page

I can’t use my E-Mail client while connected to Trust.Zone VPN

Some email providers (such as GMail, Outlook, etc) may block access to their services when customer's IP address changes to IP address of another country too quickly. For example, when you usually access your email from UK and suddenly you are trying to access it from US (while being connected to US VPN server) your email provider 'thinks' that somebody from US is trying to hack your email and blocks access to your email box.

To unlock access to your email while using VPN server from a different country you need to open your email inbox in web browser and pass verification. After verification you should be able to send/receive emails with your email client.

If you're using Gmail you may need to open following page https://accounts.google.com/DisplayUnlockCaptcha and click "Continue" while being connected to Trust.Zone VPN to restore access to your Gmail mailbox.

Yet, in some cases, this wouldn't help because some VPN servers have blocked outgoing email ports due to SPAM complaints from server providers.

What free DNS servers can I use with Trust.Zone VPN

    Google Public DNS
  • Primary DNS: 8.8.8.8
  • Secondary DNS: 8.8.4.4
    OpenDNS
  • Primary DNS: 208.67.222.222
  • Secondary DNS: 208.67.220.220
    Level 3 Communications
  • Primary DNS: 4.2.2.1
  • Secondary DNS: 4.2.2.2
    Comodo Secure DNS
  • Primary DNS: 8.26.56.26
  • Secondary DNS: 8.20.247.20
    DNS Advantage
  • Primary DNS: 156.154.70.1
  • Secondary DNS: 156.154.71.1

How to run Trust.Zone VPN Client on Windows 10

In case of Trust.Zone VPN Client stops working on your Windows 10 you may need to turn off driver signature enforcement and reinstall application.

This problem may happen because Windows 10 has changed the way it verifies driver signatures.

The following FAQ item explains how to disable Driver Signature Enforcement on Windows 10: How to turn off Driver Signature Enforcement

How to turn off Driver Signature Enforcement

In case of Trust.Zone VPN Client stops working on your Windows 10 you may need to turn off driver signature enforcement and reinstall client.

This is happening because Windows 10 has changed the way it verifies driver signatures.

Prior to disabling Driver Signature Enforcement you may need to Disable UEFI Secure Boot in BIOS. Here is how you can do that: https://www.youtube.com/watch?v=5nG4zMdrHKs

The following video explains how to disable Driver Signature Enforcement on Windows 10: https://www.youtube.com/watch?v=71YAIw7_-kg

Please follow the video above to disable Driver Signature Enforcement.

After you've disabled Driver Signature Verification, please uninstall Trust.Zone VPN Client and install the latest build of Trust.Zone VPN Client.

I have paid for a new subscription. Should I reinstall Trust.Zone application?

No need. Just restart the application. Click on "Exit" icon, close the application and then run it again!

I've put wrong email address during registration on Trust.Zone site. How can i change it?

In case you've put wrong email address during registration or payment and haven't confirmed it yet, you can change it on your Profile Page.

Just open your Profile Page, replace your wrong email address with correct one, enter your current password to "Current Password" field and click "SAVE GENERAL SETTINGS" button.

Shortly confirmation message will be sent to your new email inbox. Please open it and click confirmation link to confirm your new email address.

Please note: You will unable to change your new email address after you've confirmed it.

How and where can i get Bitcoins?

Here is a great article about how you can get Bitcoin: http://www.coindesk.com/information/how-can-i-buy-bitcoins/

Why does Windows create new network every time I connect to VPN with Trust.Zone VPN Client for Windows?

When you connect to a new server in the same VPN zone (for example, us.trust.zone) Windows creates a new network between you and that server. One network per each server in VPN zone.

After you have connected to every server in the zone at least once, windows stops creating new networks.

My location is inaccurately or wrongly displayed on some websites. The different location is shown then the one I see while connecting to Trust.Zone server.

This happens due to obsolete GEO IP database on some websites. You can check your current location on Connection Check Page.

Can Trust.Zone VPN be used on routers?

Yes, Trust.Zone VPN can be used on router in case your router supports OpenVPN or L2TP/IPSec VPN Client feature. Please refer to manual reference for your router.

During setup of VPN connection you may be asted for CA certificate, client certificate, key file, ovpn file, your VPN credentials etc. You can find all this on Manual Setup Page.

Some routers may be flashed with DD-WRT firmware. You can check if your router is supported by DD-WRT project as well as download DD-WRT firmware and find flashing instructions here: DD-WRT Router Database.

Trust.Zone VPN supports full version of DD-WRT firmware. You can find instructions how to setup OpenVPN connection with DD-WRT on DD-WRT Instructions Page (please select VPN zone closest to your location and follow instructions steps).