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Questions Fréquemment Posées

J'ai reçu une erreur "L'adaptateur de réseau virtuel utilisé par la connexion VPN spécifiée". Comment réinstaller l’adaptateur TAP

If the Trust.Zone VPN Client stops working on your Windows and returns the error message "The Virtual Network Adapter being used ..." you may need to reinstall the TAP adapter.

Here is how you can reinstall the TAP adapter:

1) Exit the Trust.Zone VPN client in case it's running. To do so please click the Exit button then click OK to confirm exiting.

2) Open the Device manager (run devmgmt.msc).

3) Expand the Network adapters section, find and right click TAP-Windows Adapter V9 and select Uninstall. Please turn on Delete the driver software for this device checkbox when prompted.

4) Download the TAP adapter:

In case your operating system is Windows 10, Windows 11, Windows 8.1, Windows 8, Windows 7 or Windows Vista please download the following TAP-adapter version : tap-windows-

For Windows XP please download the following TAP-adapter version : tap-windows-

5) Run the downloaded TAP adapter exe file to install it.

6) Run Trust.Zone VPN Client and try to connect.

Antivirus et Trust.Zone: Comment ajouter Trust.Zone VPN pour Windows à la liste d'exceptions de vos logiciels pare-feu, antivirus ou anti-malware?

In order to prevent problems with cooperation between your antivirus/firewall/anti-malware software and Trust.Zone VPN Client we strongly recommend adding Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.

You can find how to add software into exceptions/exclusions list in manual reference of your antivirus/firewall/anti-malware software. Please, note that some antivirus software may include firewall inside, for example Norton Internet Security from Symantec.

You can add entire folder or files into exceptions list.

By default client folder path is C:\Program Files\Trust.Zone VPN Client\

Default files to add into antivirus/firewall/anti-malware exceptions/exclusions list are:

In case your operation system is 32-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone.exe
C:\Program Files\Trust.Zone VPN Client\tzclient.exe

In case your operation system is 64-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone_x64.exe
C:\Program Files\Trust.Zone VPN Client\tzclient_x64.exe

Is my PC running the 32-bit or 64-bit version of Windows?

In order to prevent your antivirus/firewall/anti-malware software from blocking Trust.Zone VPN Client installation setup you also need to add Trust.Zone VPN Client Setup file to exceptions list before you run client installation. Default file name of Trust.Zone VPN Client Setup file is Trust.Zone_Windows_Client_Setup.exe

J'ai du mal à me connecter à Trust.Zone VPN après avoir installé / mis à niveau Trust.Zone VPN ou après les mises à jour Windows.

  1. Reboot your network hardware such as modem, router etc.
  2. Make sure about time and date are set correctly in your Windows. Wrong date and time set on your PC will cause errors in cryptographic algorithms.
  3. Reboot your Windows and check if the problem has gone.
  4. Turn off/disable your antivirus/firewall/anti-malware software.
  5. Uninstall Trust.Zone VPN Client from the Control Panel (Control PanelAll Control Panel ItemsPrograms and Features) in case you have client installed. If you have problems with uninstall please use our removal script: Remove Trust.Zone VPN Client with a removal script.
  6. Uninstall TAP adapter. Run the Device manager (run devmgmt.msc), expand the Network adapters section, find the TAP-Windows adapter - V9, right click it then click Uninstall, tun on checkbox Delete the driver software for this device and click OK to process. Do the same for the adapter VPN Client Adapter - VPN (deprecated adapter, may not be presented in the list).
  7. Make sure about your current windows user type is Administrator (NOT Standard user). You can check that by opening User Accounts from Control panel. You will see type of your user just under name of your user. If your user is Standard user, please switch it to Administrator.
  8. Run the Command Prompt (cmd.exe) as a Administrator: Find a Command Prompt from the Start menu, right click it to open context menu then click Run as administrator. Run netsh winsock reset from the Command Prompt and reboot your PC.
  9. Make sure about your Windows is up to date, or, if you have Windows 7 or 8 make sure you have at least following update installed: KB3033929
  10. Download the latest version of Trust.Zone VPN Client for Windows
  11. Install Trust.Zone VPN Client as administrator: right click on Trust.Zone_Windows_Client_Setup.exe file and click Run as administrator
  12. In case your Windows version is Windows 7 or older such as Windows Vista or Windows XP you need to uninstall the TAP adapter again as shown above in Step 6 and install the following TAP adapter version:
  13. Please, try to connect to Trust.Zone VPN with Trust.Zone VPN Client with your antivirus/firewall/anti-malware software disabled/turned off. If you are able to connect this way, please add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software: In some cases you may also need to temporary uninstall your antivirus and re-install client since some antiviruses continue blocking software even while software is in exceptions list and antivirus is disabled or even after user disable all anvirus components and exit antivirus.
  14. In case you have AVG installed, please read the following: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC
  15. Open Network connections (run ncpa.cpl from start menu to open Network connections), find connection named VPN - VPN Client, right click on it and click Properties
  16. In Properties you will see list of items used in this connection. You need to uncheck all items except item Internet Protocol version 4 (TCP/IPv4) and click OK to save changes.
  17. After steps above try connecting to Trust.Zone VPN with client and in most cases you should be able to do so.

J'ai un problème avec la connexion à Trust.Zone VPN avec Tunnelblick sur Mac OS X.

Please make sure your Tunnelblick is installed properly to Applications folder.

Make sure nothing is blocking Tunnelblick, for example antivirus or firewall. Add Tunnelblick to exceptions in firewall and antivirus.

Try to uninstall Tunnelblick with Uninstaller app and install latest stable version. You can get Uninstaller and latest stable version of Tunnelblick here:

J'ai l'erreur "DHCP Request Failed" lors de l'utilisation de VPN Trust.Zone

This problem can appear when antivirus/firewal/anti-malware software blocks VPN client activity.

Please, try to connect to Trust.Zone VPN with your antivirus/firewall/anti-malware disabled/turned off. If you are able to connect this way, please, add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.

You can read more info how to add Trust.Zone VPN Client into exceptions list in the following FAQ item:

In case you're using AVG antivirus, please, read the following article: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC

If you still have problem after trying steps above please read following troubleshoot: I have problem with connecting to Trust.Zone VPN after installing/upgrading Trust.Zone VPN Client software

Trust.Zone est-il compatible avec Mac OS X / macOS?

Yes, Trust.Zone VPN supports Mac OS X and macOS operating systems.

Here you can find how to Setup VPN Connection on Mac OS X / macOS:

How to setup OpenVPN connection with using of Tunnelblick software.

How to setup L2TP/IPSec connection with using of native Mac OS X / macOS client.

In both cases please select desired VPN zone from list (VPN zone closer to your location is recommended due to better speed and more stable connection) and follow instructions.

Comment Trust.Zone protège et m'aide?

When you open any website directly, there is easy way to detect your real IP address and, consequently, your location. So, your Internet Service Provider (ISP) and site owners know where you are from and who you are. But, as opposed to this, when you open website while being connected to Trust.Zone there is no way to detect your real IP, but only IP of one of our servers. This way nobody knows who you are and what your location is. Your ISP can't track your moves. You are able to browse the Internet securely and anonymously.

All data between you and Trust.Zone servers are encrypted, so nobody can track your traffic and online activity between you and our servers, even your ISP.

Pourquoi Trust.Zone?

Trust.Zone is service which gives you access to our VPN network (VPN is Virtual Private Network or `Network over Internet`). All transferred data are encrypted, so there is no way to define what kind of data is transferring. Transferred data packets are useless for `listeners` because packets are encrypted.

Comment se connecter à Trust.Zone?

If you are under Windows OS, the best way to connect to Trust.Zone is to use our client app. You can download it from Trust.Zone Download page for free!

If you are under Linux, Mac OSX, iOS, Android, any other OS, or if you want to setup Trust.Zone connection in your Router, we did a special Wizard Page for you in order to make configuration process easy and straight forward.

J'ai perdu mon mot de passe ou mon mot de passe est incorrect. Comment puis-je restaurer l'accès à mon compte?

In case you are not able to log in to your Trust.Zone account you can reset your password by using the following page:

After submitting your current Trust.Zone email address (which you're using to log in to Trust.Zone website) message with reset link will be sent to this email. After clicking on reset link in the message you will be able to set your new password.

Quelle est la différence entre Proxy et VPN?

Web Proxy and VPN connect through an anonymous IP address. VPN encrypts your entire internet connection meanwhile proxy encrypts a single protocol. VPN encrypts and routs all of your traffic through the VPN server, including all software and applications. The full list of differences between Proxy and VPN available here.

Qu'est-ce qu'un VPN?

A Virtual Private Network (VPN) connects two computers safely, securely and privately over the internet, even though that is a public network. VPN creates a tunneling. It's some kind of secure and encrypted tunnel in the internet through which the data is to be sent and received. VPN hides your IP address and replaces your IP address by IP address of VPN server. With a VPN your ISP won't be able to see what you're doing and visiting.

Puis-je utiliser un VPN Trust.Zone au lieu d'une connexion à mon FAI?

No, you still need your existing internet connection (DSL, cable, 3G or etc.) to be able to use the Trust.Zone VPN.

Puis-je me connecter à Trust.Zone à partir de plusieurs ordinateurs?

Yes, with Trust.Zone VPN service you are able to use it from as many different devices and computers as you want. You must not exceed 3 (or 5) simultaneous connections depending on your subscription plan. In other words, only 3 (or 5) devices can be connected to Trust.Zone VPN service at the same time.

Puis-je utiliser VPN service gratuitement?

Yes, every new customer will be given 3 days free access to Trust.Zone VPN. It allows a connection to many Trust.Zone VPN server locations, 1GB data transfer and unlimited data bandwidth. See more details here.

Avez-vous des limites de trafic internet?

We do not have any bandwidth limits. Trust.Zone provides customers with unlimited data transfer and unlimited bandwidth.

Est-ce que vous bloquez des protocoles réseau spécifiques comme p2p ou autre?

Trust.Zone VPN service doesn't block or throttle any kind of internet traffic. All kinds of internet traffic are allowed.

Quelles sont les exigences du système?

You don't need a powerful PC to install a Trust.Zone VPN. Trust.Zone VPN tool has minimal space and memory requirements. A normal PC with an existing internet connection (DSL, cable, 3G or etc.) is quite enough. Trust.Zone VPN supports all major OS platforms and devices - Windows, iOS, Android, Linux, Windows Mobile, Mac and other.

To install Trust.Zone VPN client you can require administrator privileges.

Est-ce qu'un Trust.Zone VPN ralentira ma connexion Internet?

Yes, you may notice slowing down of your internet connection because all your data additionally flows through one more server (Trust.Zone VPN Server) and is encrypting which also take some time. You may also notice slowing down in case VPN server you trying to connect is too far away from your current location or it is overloaded. In this case we recommend you trying several VPN zones around you starting from ones which are closer to you.

The speed with your ISP provides will also affect the speed of a VPN connection. In case of normal internet connection (Cable, DSL, 3G) the VPN speed won't be much affected. Dial-up or unstable 3G connections can cause VPN connectivity issues. However, if you are in Canada and connect to a VPN server in China you may notice significant reduction in your internet speed. In most cases, the closer you are to the VPN server, the faster your internet connection will be.

Comment augmenter la vitesse de connexion lorsque vous utilisez Trust.Zone VPN?

In case your connection speed getting slower after you get connected to Trust.Zone VPN, please check what zone you're currently using.

We recommend you trying several VPN zones around you starting from ones which are closer to you. E.g. if you're in Australia, please connect to In case you're in west of United States, please connect to and so on.

Each zone may contain several servers in it. Sometimes same zone can give you different connection speeds. This happens because you're getting connected to different servers from same zone. You can check what exact server you're connecting by opening our Connection Check Page. In case you want to connect to different server in same zone, you need to reconnect to same zone again.

Est-il légal d'utiliser un VPN?

Yes, it is. When used for legal purposes, VPN is legal in most countries.

Mon FAI peut-il suivre mon activité en ligne lorsque je suis connecté à Trust.Zone?

Your ISP will only see a secured encrypted connection to one of Trust.Zone VPN servers. Your traffic is encrypted and can't be recognized by your ISP. This means all your ISP can see how much traffic you use, but not what you are using it for.

Trust.Zone VPN surveillera-t-il mon activité en ligne?

Trust.Zone VPN doesn't track your online activity except amount of data transferred by user. We do not track what exact data is transferred, but only how much data is transferred. We need this info in order to determine which server gives user best connection speed. We also need this info in order to limit our "Free test" subscription which is limited with 1GB of bandwidth usage. Moreover, we do not store logs of your online activity.

Messages d'erreur les plus fréquents

DHCP request failed: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC

Si je souscris à un plan d'un mois à la fin du mois, est-ce valable jusqu'à la fin du mois ou dans 30 jours?

1-month subscription is valid for 30 days from the date you purchased it.

Qu'est-ce qu'une "fuite WebRTC"?

WebRTC is a modern browser-based technology for realtime communication - voice calling, video chats and file sharing directly in a browser.

WebRTC implements STUN (Session Traversal Utilities for Nat), a protocol that allows to discover the public IP address sometimes. To disable it:

  • Mozilla Firefox: Type "about:config" in the address bar. Scroll down to "media.peerconnection.enabled", double click to set it to false.
  • Google Chrome: Install Google official extension WebRTC Network Limiter, go to extension settings and switch to Use only my default public IP address.

Je reçois l'erreur "DNS ne répond pas" avec VPN Trust.Zone

Trust.Zone VPN Client is requesting Trust.Zone DNS server in order to receive IP address of the best server for every user. This is a safe operation, but some firewalls, antivirus and anti-malware software may block the requests. The solution is to add Trust.Zone VPN Client into exceptions/exclusions list to your firewall, antivirus and anti-malware software. This way Client DNS queries will not be blocked and error will disappear.

Please read how to add Trust.Zone into exceptions/exclusions list into your firewall, antivirus or anti-malware software in the following FAQ item: Antivirus et Trust.Zone: Comment ajouter Trust.Zone VPN pour Windows à la liste d'exceptions de vos logiciels pare-feu, antivirus ou anti-malware?

Comment empêcher mon FAI de suivre mon activité sur Internet? Conseils de sécurité.

Your ISP is able to track you in case you've lost a connection to Trust.Zone VPN while loading internet pages or downloading files or in case you did not connect to Trust.Zone VPN by some reason.

Please, make sure you're using internet only when you're connected to Trust.Zone VPN. You can always check if you're connected to Trust.Zone on our Check Page.

Make sure Kill switch is turned on in client settings (in case of using Trust.Zone VPN Client for Windows). Kill switch prevents exposing your IP and data transferred when your VPN connection drops by any reason. Kill switch disables any network connections except connection to Trust.Zone VPN Server.

Please, take into attention, if Kill switch is turned on, your network connections will be disabled when client is running and you'll have no internet access until you connect to any Trust.Zone VPN Server or until you exit client.

Also, make sure you have no DNS leak and/or no WebRTC leak.

Please perform IPv6 leak test to make sure you have no IPv6 leak. In case you have IPv6 leak or if you plan to use client in other networks you need to turn off IPv6 (Internet Protocol Version 6 (TCP/IPv6)). Please open following link to perform IPv6 leak test:

Please turn off Internet Protocol Version 6 (TCP/IPv6) for your active network connection (Usually Wi-Fi or Ethernet connection) as follows: run ncpa.cpl, double click your active network connection, click Properties button and turn off Internet Protocol Version 6 (TCP/IPv6) as shown on screenshot below. Then click OK to save changes.
Turn off unwanted network items in VPN connection

Please turn off all items except Internet Protocol Version 4 (TCP/IPv4) for VPN - VPN Client connection same way as above. Result should look like shown on screenshot below:
Turn off unwanted network items in VPN connection

Please also turn off Teredo in your Windows. Teredo is transition technology that gives full IPv6 connectivity for IPv6-capable hosts that are on the IPv4 Internet but have no native connection to an IPv6 network.

In order to turn off Teredo please do following:

1) Run Command Prompt as Administrator
Run Command Prompt as Administrator

2) In Command Prompt run following command:

netsh interface teredo set state disabled

3) Reboot your PC

J'ai reçu une demande de soumission de mes données personnelles lorsque je paie mon abonnement. Pourquoi?

PayPro payment processing system may ask customers for more personal details in order to complete payment by Credit Card or PayPal.

PayPro is doing that in order to protect users from unauthorized payments from their Credit Cards or PayPal accounts to prevent possible problems.

For customers who don't want to share the personal details, we recommend using payments with Bitcoin payment method. Bitcoin - is anonymous type of payment. We receive Bitcoin payments directly without third-party payment system.

Que sont les zones et les serveurs VPN?

All Trust.Zone VPN Servers are combined into Geo-Zones (VPN Zones). They was made to provide users with better connection speed and stability, so, user can connect to servers closer to it's locations and if some server becomes unavailable by any reason, user will be reconnected to another server in the same VPN Zone automatically.

Comment passer à un autre compte Trust.Zone

In order to switch to another Trust.Zone account in Trust.Zone VPN Client, please follow the steps:

1) Open Trust.Zone VPN Client.

2) Click Settings icon and turn off Kill switch.

3) Click Status icon, hold Ctrl + Shift + Alt on your keyboard and left click Renew button, then confirm logout.

4) Login back with your Email and Password you're using to login to Trust.Zone site.

5) Disconnect and connect again.

J'ai reçu une erreur "Windows ne peut pas vérifier la signature numérique pour les pilotes" (Code 52)

This problem appears on OS Windows because OS is unable to check a new driver certificate. We strongly recommend installing a security update for Windows - KB3033929. Windows is unable to check new certificates without update KB3033929. This may cause problems with any new software.

We strongly recommend turning Windows Update on and installing all available Windows updates.

Alternatively you can install update KB3033929 only if you, by some reason, don't want turning Windows Update on.

J'ai reçu une erreur: "Le fichier "setuplog.dat" est cassé."

Please use the following FAQ in order to remove Trust.Zone VPN Client manually: Comment supprimer Trust.Zone VPN manuellement

Comment supprimer Trust.Zone VPN manuellement

1) Download command line script: remove_tz_client.cmd
2) Double click script to run it.

J'ai une fuite de DNS. Comment s'en débarrasser?

DNS leaks are possible when you have DNS servers of your ISP set in your Internet connection settings or in your modem/router. In order to fix DNS leaks we recommend to switch from DNS servers of your ISP to Trust.Zone DNS or other trusted DNS servers. New DNS servers should be set in your network connections settings as well as in your modem/router. You can use Trust.Zone DNS (the safest), Google Public DNS, OpenDNS or any other DNS servers you trust.

How to set Trust.Zone DNS in your Internet connection?
Use the following Trust.Zone DNS:,
Tutorial for Windows 10/8/7:

How to set Google Public DNS in your Internet connection?
Official tutorial from Google:
Video for Windows 7:

How to set OpenDNS in your Internet connection?
Official tutorial from OpenDNS:

What other DNS servers can i use with Trust.Zone VPN?
We've prepared list of DNS servers you can use with Trust.Zone VPN.

Comment ouvrir le port entrant?

Due to security reasons and safety of users port forwarding is disabled.

Puis-je acheter / prolonger un abonnement alors que mon abonnement est toujours actif? Qu'est-ce qui va se passer?

Yes, you can purchase/extend a subscription while you are still running an active subscription. In this case your newly purchased subscription will get 'pending' status and become active after your current subscription expires, so you will not experience any gap in service.

If your active subscription is a "Free test" subscription, it will be terminated immediately and your newly purchased subscription will start after payment is complete.

J'ai l'erreur "Échec de l'authentification" lors de la connexion via OpenVPN ou L2TP/IPSec

While connecting to Trust.Zone VPN you can get Authentication failed error. There can be several reasons why you can see this error message:

1. You're using your website login/password in your OpenVPN or L2TP/IPSec connection.

Solution: Please use your VPN User / VPN Password instead. You can find your VPN credentials here: Manual Setup Page

2. Your current subscription is a FREE TEST subscription and your data transfer limit exceeded or your FREE TEST subscription is expired.

Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page

3. Your current subscription is a paid subscription and expired.

Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page

Je ne peux pas utiliser mon client de messagerie avec Trust.Zone

Some email providers (such as GMail, Outlook, etc) may block access to their services when customer's IP address changes to IP address of another country too quickly. For example, when you usually access your email from UK and suddenly you are trying to access it from US (while being connected to US VPN server) your email provider 'thinks' that somebody from US is trying to hack your email and blocks access to your email box.

To unlock access to your email while using VPN server from a different country you need to open your email inbox in web browser and pass verification. After verification you should be able to send/receive emails with your email client.

If you're using Gmail you may need to open following page and click "Continue" while being connected to Trust.Zone VPN to restore access to your Gmail mailbox.

Yet, in some cases, this wouldn't help because some VPN servers have blocked outgoing email ports due to SPAM complaints from server providers. In this case you can still send E-Mail messages from your webmail (when you access your E-Mail account from browser).

Quels serveurs DNS puis-je utiliser avec Trust.Zone

    Trust.Zone DNS
  • DNS primaire:
  • DNS secondaire:
    Google Public DNS
  • DNS primaire:
  • DNS secondaire:
  • DNS primaire:
  • DNS secondaire:
    Level 3 Communications
  • DNS primaire:
  • DNS secondaire:
    Comodo Secure DNS
  • DNS primaire:
  • DNS secondaire:
    DNS Advantage
  • DNS primaire:
  • DNS secondaire:

J'ai payé pour un nouvel abonnement. Dois-je réinstaller l'application Trust.Zone?

No need. Just restart the application. Click on "Exit" icon, close the application and then run it again!

J'ai entré une mauvaise adresse e-mail lors de l'inscription sur le site Trust.Zone. Comment puis-je le changer?

In case you've put wrong email address during registration or payment and haven't confirmed it yet, you can change it on your Profile Page.

Just open your Profile Page, replace your wrong email address with correct one, enter your current password to "Current Password" field and click "SAVE GENERAL SETTINGS" button.

Shortly confirmation message will be sent to your new email inbox. Please open it and click confirmation link to confirm your new email address.

Please note: You will unable to change your new email address after you've confirmed it.

Comment et où puis-je obtenir des Bitcoins?

Here is a great article about how you can get Bitcoin:

Pourquoi Windows crée-t-il un nouveau réseau chaque fois que je me connecte à VPN avec le client VPN Trust.Zone?

When you connect to a new server in the same VPN zone (for example, Windows creates a new network between you and that server. One network per each server in VPN zone.

After you have connected to every server in the zone at least once, windows stops creating new networks.

Mon emplacement est inexacte ou mal affichée sur certains sites Web.

This happens due to obsolete GEO IP database on some websites. You can check your current location on Connection Check Page.

Trust.Zone est-il pris en charge par les routeurs?

Yes, Trust.Zone VPN can be used on router in case your router supports OpenVPN or L2TP/IPSec VPN Client feature. Please refer to manual reference for your router.

During setup of VPN connection you may be asked for CA certificate, client certificate, key file, ovpn file, your VPN credentials etc. You can find all this on Manual Setup Page.

Some routers may be flashed with DD-WRT firmware. You can check if your router is supported by DD-WRT project as well as download DD-WRT firmware and find flashing instructions here: DD-WRT Router Database.

Trust.Zone VPN supports full version of DD-WRT firmware. You can find instructions how to setup OpenVPN connection with DD-WRT on DD-WRT Instructions Page (please select VPN zone closest to your location and follow instructions steps).

Trust.Zone VPN cesse de fonctionner après la connexion à un autre réseau.

Sometimes, after you switch from one network to another, Trust.Zone VPN Client for Windows may have problem with passing "Initialization" stage.

The following steps may fix your problem:

1) Exit Trust.Zone VPN Client (in client click Exit then OK to confirm)

2) Run services.msc (press Win-r, type services.msc and press Enter), find service Trust.Zone VPN Client and stop it.

3) Run Notepad as administrator (right click on Notepad shortcut then click Run as administrator), click File->Open and open file C:\Program Files\Trust.Zone VPN Client\vpn_client.config

4) In vpn_client.config file edit line beginning with bool NSlookup so it will look like NSlookup true

5) In vpn_client.config remove line beginning with string NS

6) Save changes in file and exit Notepad

7) Start service Trust.Zone VPN Client

8) Run Trust.Zone VPN Client and try to connect to the VPN

Comment activer "Découverte du réseau" pour la connexion VPN Trust.Zone dans Windows 10

1) Go to Settings from Start menu (click gear icon or type Settings from Start menu and click it)

2) Go to Network & Internet

3) Go to Ethernet from right sidebar

4) Select network with name beginning with Network and number following after it

5) Turn on Make this PC discoverable switch

Impossible de se connecter à partir de Chine

In case you unable to connect to Trust.Zone VPN from China please try using OpenVPN connection with UDP protocol.

Please open following link, choose your operating system, choose OpenVPN protocol then desired VPN location:

You can choose UDP protocol from instructions page before to download .ovpn file.

Est-ce que Trust.Zone prend en charge IPv6

Trust.Zone VPN does NOT support IPv6.

We strongly recommend to turn IPv6 off before to use Trust.Zone.

Quels algorithmes de chiffrement sont utilisés par Trust.Zone VPN

Trust.Zone VPN by-default uses the following encryption algorithms:

OpenVPN Connection:

  • Cipher: AES-256-CBC
  • Auth: SHA512

L2TP/IPSec Connection:

  • Hash algorithms: SHA-1
  • Cipher algorithms: 3DES-192-CBC, AES-256-CBC

Trust.Zone VPN client for Windows:

  • TLSv1.3 ciphersuite name: TLS_AES_256_GCM_SHA384
  • Key encryption: AES256-SHA
  • Hash algorithms: RC4 128 bit, MD5

Hash Algorithm: SHA-1, Cipher Algorithm: AES-CBC, Cipher Key Size: 256 bits

How to reinstall the Tunnelblick app with all the VPN configurations?

1. Run the Tunnelblick app, click a small Tunnelblick icon at the right on the top menu bar and click the VPN Details... menu item to open Tunnelblick window.

2. Click the Utilities button then click the Uninstall Tunnelblick... button to start the uninstalling process. Click the OK button in the next dialogue.

In case you have no Uninstall Tunnelblick... button or button is greyed out please download the Uninstaller app suitable for your Tunnelblick version from and use it to Uninstall Tunnelblick.

3. Reboot your Mac

4. Download and install the latest stable Tunnelblick suitable for your Mac OS X version from

5. Make sure you're logged into your Trust.Zone account and download a Configurations.tblk

6. Drag-n-drop the downloaded Configurations.tblk file to the small Tunnelblick icon at the top of the screen. This will add all Trust.Zone VPN locations to the Tunnelblick.

7. Select the desired VPN location from Tunnelblick and click it to connect or follow the manual How to connect with Tunnelblick to specific VPN server location on Mac OS X

Comment réinstaller les configurations VPN dans le Tunnelblick à partir de l’application Finder

First you need to remove old VPN configurations from the Tunnelblick app.

You can do that using the Finder app.

1) Quit the Tunnelblick app by pressing Command-Q while the Tunnelblick window is in focus.

2) Run the Finder app.

3) Press Command-Shift-G keystroke to open Go to the folder dialogue.

4) Copy the following path and paste it the mentioned dialogue: /Library/Application Support/Tunnelblick/Users/ and press enter.

5) Then go to the folder which name is the same as your Mac OS user name. You will see the connection folders (connections categories) there. Select all folders and delete them.

6) Using the Command-Shift-G keystroke please go to the following directory: ~/Library/Application Support/Tunnelblick/Configurations/ and delete all folders from it.

Steps above will delete all VPN connections from the Tunnelblick.

Now you can download and import new configurations into the Tunnelblick:

1) Download the Trust.Zone-VPN-Configs.tblk file from the following page: (make sure you're logged into your Trust.Zone account)

2) Run the Tunnelblick app and click I have configuration files in the Welcome to Tunnelblick dialogue. Then click OK in the Add a configuration dialogue.

3) Navigate to the downloaded Trust.Zone-VPN-Configs.tblk file then drag-n-drop it to the small Tunnelblick icon at the right in the top menu.

4) Provide your Mac OS User name and Password when prompted.

Trust.Zone VPN Client for Windows is too small on my 4k monitor

You can change DPI settings for Trust.Zone app.


1) Run Trust.Zone VPN Client

2) Right click Trust.Zone icon on the taskbar. Menu with the following items will appear: TrustZone VPN, Unpin from taskbar, Close window.

3) Right click on the TrustZone VPN menu item then left click on Properties.

4) Switch to the Compatibility tab.

5) Click Change settings for all users then click on Change high DPI settings.

6) Turn on checkbox Override high DPI scaling behavior. Scaling performed by: and select System from drop-down menu.

7) Click OK then OK again to close properties windows.

8) In case client still looks the same after steps above, please try to repeat the instructions but this time please select Application instead of System on the Step 6.