This problem in most cases may appear on Windows 10 but sometimes may also have place on Windows 7, Windows Xp and Windows Vista operating systems.
Solution for Windows 10
If Trust.Zone VPN Client stops working on your Windows 10 you may need to turn off Driver Signature Enforcement and reinstall client.
This is happening because Windows 10 has changed the way it verifies driver signatures.
Prior to disabling Driver Signature Enforcement you may need to Disable UEFI Secure Boot in BIOS. Here is how you can do that: https://neosmart.net/wiki/disabling-secure-boot/#Disabling_Secure_Boot
The following video explains how to disable Driver Signature Enforcement on Windows 10: https://www.youtube.com/watch?v=71YAIw7_-kg
Please follow the video above to disable Driver Signature Enforcement.
After you've disabled Driver Signature Verification, please uninstall Trust.Zone VPN Client and install the latest build of Trust.Zone VPN Client.
Solution for Windows 7, Windows Xp and Windows Vista
This problem man appear due to antivirus/firewall/anti-malware software is blocking Trust.Zone VPN Client activity.
In this case you need to add Trust.Zone VPN Client to exceptions list in your antivirus/firewall/anti-malware software: Antivirus et Trust.Zone: Comment ajouter Trust.Zone VPN pour Windows à la liste d'exceptions de vos logiciels pare-feu, antivirus ou anti-malware?
After you've added needed files to exceptions list, please uninstall Trust.Zone VPN Client and install the latest build of Trust.Zone VPN Client.
If you still unable to rid of this problem after performing steps above please try every step of our Troubleshooting.
In order to prevent problems with cooperation between your antivirus/firewall/anti-malware software and Trust.Zone VPN Client we strongly recommend adding Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.
You can find how to add software into exceptions/exclusions list in manual reference of your antivirus/firewall/anti-malware software. Please, note that some antivirus software may include firewall inside, for example Norton Internet Security from Symantec.
You can add entire folder or files into exceptions list.
By default client folder path is C:\Program Files\Trust.Zone VPN Client\
Default files to add into antivirus/firewall/anti-malware exceptions/exclusions list are:
In case your operation system is 32-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone.exe
C:\Program Files\Trust.Zone VPN Client\tzclient.exe
In case your operation system is 64-bit:
C:\Program Files\Trust.Zone VPN Client\trustzone_x64.exe
C:\Program Files\Trust.Zone VPN Client\tzclient_x64.exe
Is my PC running the 32-bit or 64-bit version of Windows?
In order to prevent your antivirus/firewall/anti-malware software from blocking Trust.Zone VPN Client installation setup you also need to add Trust.Zone VPN Client Setup file to exceptions list before you run client installation. Default file name of Trust.Zone VPN Client Setup file is Trust.Zone_Windows_Client_Setup.exe
Problems can appear due to antivirus/firewall/anti-malware software is blocking Trust.Zone VPN Client activity.
Please try following steps:
1) Reboot your modem/router
2) Reboot your Windows and check if problem is gone
3) Turn off/disable your antivirus/firewall/anti-malware software
4) Uninstall Trust.Zone VPN Client from Control Panel in case you have client installed. If you have problems with uninstall please use our removal script: remove_tz_client.cmd.
5) Make sure your current windows user type is Administrator (NOT Standard user). You can check that by opening User Accounts from Control panel. You will see type of your user just under name of your user. If your user is Standard user, please switch it to Administrator.
6) Run Command Prompt (cmd.exe) as Administrator: Find Command Prompt from Start menu, right click it to open context menu then click Run as administrator. Run netsh winsock reset from Command Prompt and reboot your PC.
7) Make sure your Windows is up to date, or, if you have Windows 7 or 8 make sure you have at least following update installed: KB3033929
8) Download the latest version of Trust.Zone VPN Client for Windows
9) Install Trust.Zone VPN Client as administrator: right click on Trust.Zone_Windows_Client_Setup.exe file and click Run as administrator
10) Please, try to connect to Trust.Zone VPN with Trust.Zone VPN Client with your antivirus/firewall/anti-malware software disabled/turned off. If you are able to connect this way, please add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software: https://trust.zone/faq#exceptions. In some cases you may also need to temporary uninstall your antivirus and re-install client since some antiviruses continue blocking software even while software is in exceptions list and antivirus is disabled or even after user disable all anvirus components and exit antivirus.
11) In case you have AVG installed, please read the following: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC
12) If you're on Windows 10 you may have problem related to Driver Signature Enforcement. You can check that by opening Device manager (serch "Device manager" in Start menu or run devmgmt.msc) and check if you have hardware problems (yellow triangle) near network adapter VPN Client Adapters - VPN.
If adapter VPN Client Adapters - VPN has yellow triangle near it please use following solution to fix this problem: I have received error "The Virtual Network Adapter being used by the specified VPN Connection Setting has been disabled." when tried to connect with Trust.Zone VPN Client
13) Open Network connections (run ncpa.cpl from start menu to open Network connections), find connection named VPN - VPN Client, right click on it and click Properties
14) In Properties you will see list of items used in this connection. You need to uncheck all items except item Internet Protocol version 4 (TCP/IPv4) and click OK to save changes.
15) After steps above try connecting to Trust.Zone VPN with client and in most cases you should be able to do so.
Please make sure your Tunnelblick is installed properly to Applications folder.
Make sure nothing is blocking Tunnelblick, for example antivirus or firewall. Add Tunnelblick to exceptions in firewall and antivirus.
Try to uninstall Tunnelblick with Uninstaller app and install latest stable version. You can get Uninstaller and latest stable version of Tunnelblick here: https://tunnelblick.net/downloads.html
This problem can appear when antivirus/firewal/anti-malware software blocks VPN client activity.
Please, try to connect to Trust.Zone VPN with your antivirus/firewall/anti-malware disabled/turned off. If you are able to connect this way, please, add Trust.Zone VPN Client into exceptions/exclusions list in your antivirus/firewall/anti-malware software.
You can read more info how to add Trust.Zone VPN Client into exceptions list in the following FAQ item: https://trust.zone/faq#exceptions
In case you're using AVG antivirus, please, read the following article: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC
If you still have problem after trying steps above please read following troubleshoot: I have problem with connecting to Trust.Zone VPN after installing/upgrading Trust.Zone VPN Client software
Yes, Trust.Zone VPN supports Mac OS X and macOS operating systems.
Here you can find how to Setup VPN Connection on Mac OS X / macOS:
In both cases please select desired VPN zone from list (VPN zone closer to your location is recommended due to better speed and more stable connection) and follow instructions.
When you open any website directly, there is easy way to detect your real IP address and, consequently, your location. So, your Internet Service Provider (ISP) and site owners know where you are from and who you are. But, as opposed to this, when you open website while being connected to Trust.Zone there is no way to detect your real IP, but only IP of one of our servers. This way nobody knows who you are and what your location is. Your ISP can't track your moves. You are able to browse the Internet securely and anonymously.
All data between you and Trust.Zone servers are encrypted, so nobody can track your traffic and online activity between you and our servers, even your ISP.
Trust.Zone is service which gives you access to our VPN network (VPN is Virtual Private Network or `Network over Internet`). All transferred data are encrypted, so there is no way to define what kind of data is transferring. Transferred data packets are useless for `listeners` because packets are encrypted.
If you are under Windows OS, the best way to connect to Trust.Zone is to use our client app. You can download it from Trust.Zone Download page for free!
If you are under Linux, Mac OSX, iOS, Android, any other OS, or if you want to setup Trust.Zone connection in your Router, we did a special Wizard Page for you in order to make configuration process easy and straight forward.
In case you are not able to log in to your Trust.Zone account you can reset your password by using the following page: https://trust.zone/fr/password.
After submitting your current Trust.Zone email address (which you're using to log in to Trust.Zone website) message with reset link will be sent to this email. After clicking on reset link in the message you will be able to set your new password.
Web Proxy and VPN connect through an anonymous IP address. VPN encrypts your entire internet connection meanwhile proxy encrypts a single protocol. VPN encrypts and routs all of your traffic through the VPN server, including all software and applications. The full list of differences between Proxy and VPN available here.
A Virtual Private Network (VPN) connects two computers safely, securely and privately over the internet, even though that is a public network. VPN creates a tunneling. It's some kind of secure and encrypted tunnel in the internet through which the data is to be sent and received. VPN hides your IP address and replaces your IP address by IP address of VPN server. With a VPN your ISP won't be able to see what you're doing and visiting.
No, you still need your existing internet connection (DSL, cable, 3G or etc.) to be able to use the Trust.Zone VPN.
Yes, with Trust.Zone VPN service you are able to use it from as many different devices and computers as you want. You must not exceed 3 simultaneous connections. In other words, only 3 computers can be connected to Trust.Zone VPN service at the same time.
Yes, every new customer will be given 3 days free access to Trust.Zone VPN. It allows a connection to many Trust.Zone VPN server locations, 1GB data transfer and unlimited data bandwidth. See more details here.
We do not have any bandwidth limits. Trust.Zone provides customers with unlimited data transfer and unlimited bandwidth.
Trust.Zone VPN service doesn't block or throttle any kind of internet traffic. All kinds of internet traffic are allowed.
You don't need a powerful PC to install a Trust.Zone VPN. Trust.Zone VPN tool has minimal space and memory requirements. A normal PC with an existing internet connection (DSL, cable, 3G or etc.) is quite enough. Trust.Zone VPN supports all major OS platforms and devices - Windows, iOS, Android, Linux, Windows Mobile, Mac and other.
To install Trust.Zone VPN client you can require administrator privileges.
Yes, you may notice slowing down of your internet connection because all your data additionally flows through one more server (Trust.Zone VPN Server) and is encrypting which also take some time. You may also notice slowing down in case VPN server you trying to connect is too far away from your current location or it is overloaded. In this case we recommend you trying several VPN zones around you starting from ones which are closer to you.
The speed with your ISP provides will also affect the speed of a VPN connection. In case of normal internet connection (Cable, DSL, 3G) the VPN speed won't be much affected. Dial-up or unstable 3G connections can cause VPN connectivity issues. However, if you are in Canada and connect to a VPN server in China you may notice significant reduction in your internet speed. In most cases, the closer you are to the VPN server, the faster your internet connection will be.
In case your connection speed getting slower after you get connected to Trust.Zone VPN, please check what zone you're currently using.
We recommend you trying several VPN zones around you starting from ones which are closer to you. E.g. if you're in Australia, please connect to au.trust.zone. In case you're in west of United States, please connect to us-west.trust.zone and so on.
Each zone may contain several servers in it. Sometimes same zone can give you different connection speeds. This happens because you're getting connected to different servers from same zone. You can check what exact server you're connecting by opening our Connection Check Page. In case you want to connect to different server in same zone, you need to reconnect to same zone again.
Yes, it is. When used for legal purposes, VPN is legal in most countries.
Your ISP will only see a secured encrypted connection to one of Trust.Zone VPN servers. Your traffic is encrypted and can't be recognized by your ISP. This means all your ISP can see how much traffic you use, but not what you are using it for.
Trust.Zone VPN doesn't track your online activity except amount of data transferred by user. We do not track what exact data is transferred, but only how much data is transferred. We need this info in order to determine which server gives user best connection speed. We also need this info in order to limit our "Free test" subscription which is limited with 1GB of bandwidth usage. Moreover, we do not store logs of your online activity.
DHCP request failed: How to get rid of DHCP Request Failed error when AVG Antivirus is running on your PC
1-month subscription is valid for 30 days from the date you purchased it.
WebRTC is a modern browser-based technology for realtime communication - voice calling, video chats and file sharing directly in a browser.
WebRTC implements STUN (Session Traversal Utilities for Nat), a protocol that allows to discover the public IP address sometimes. To disable it:
Trust.Zone VPN Client is requesting Trust.Zone DNS server in order to receive IP address of the best server for every user. This is a safe operation, but some firewalls, antivirus and anti-malware software may block the requests. The solution is to add Trust.Zone VPN Client into exceptions/exclusions list to your firewall, antivirus and anti-malware software. This way Client DNS queries will not be blocked and error will disappear.
Please read how to add Trust.Zone into exceptions/exclusions list into your firewall, antivirus or anti-malware software in the following FAQ item: Antivirus et Trust.Zone: Comment ajouter Trust.Zone VPN pour Windows à la liste d'exceptions de vos logiciels pare-feu, antivirus ou anti-malware?
Your ISP is able to track you in case you've lost a connection to Trust.Zone VPN while loading internet pages or downloading files or in case you did not connect to Trust.Zone VPN by some reason.
Please, make sure you're using internet only when you're connected to Trust.Zone VPN. You can always check if you're connected to Trust.Zone on our Check Page.
Make sure Kill switch is turned on in client settings (in case of using Trust.Zone VPN Client for Windows). Kill switch prevents exposing your IP and data transferred when your VPN connection drops by any reason. Kill switch disables any network connections except connection to Trust.Zone VPN Server.
Please, take into attention, if Kill switch is turned on, your network connections will be disabled when client is running and you'll have no internet access until you connect to any Trust.Zone VPN Server or until you exit client.
Please perform IPv6 leak test to make sure you have no IPv6 leak. In case you have IPv6 leak or if you plan to use client in other networks you need to turn off IPv6 (Internet Protocol Version 6 (TCP/IPv6)). Please open following link to perform IPv6 leak test: http://ipv6leak.com/
Please turn off Internet Protocol Version 6 (TCP/IPv6) for your active network connection (Usually Wi-Fi or Ethernet connection) as follows: run ncpa.cpl, double click your active network connection, click Properties button and turn off Internet Protocol Version 6 (TCP/IPv6) as shown on screenshot below. Then click OK to save changes.
Please turn off all items except Internet Protocol Version 4 (TCP/IPv4) for VPN - VPN Client connection same way as above. Result should look like shown on screenshot below:
Please also turn off Teredo in your Windows. Teredo is transition technology that gives full IPv6 connectivity for IPv6-capable hosts that are on the IPv4 Internet but have no native connection to an IPv6 network.
In order to turn off Teredo please do following:
1) Run Command Prompt as Administrator
2) In Command Prompt run following command:
netsh interface teredo set state disabled
3) Reboot your PC
PayPro payment processing system may ask customers for more personal details in order to complete payment by Credit Card or PayPal.
PayPro is doing that in order to protect users from unauthorized payments from their Credit Cards or PayPal accounts to prevent possible problems.
For customers who don't want to share the personal details, we recommend using payments with Bitcoin payment method. Bitcoin - is anonymous type of payment. We receive Bitcoin payments directly without third-party payment system.
All Trust.Zone VPN Servers are combined into Geo-Zones (VPN Zones). They was made to provide users with better connection speed and stability, so, user can connect to servers closer to it's locations and if some server becomes unavailable by any reason, user will be reconnected to another server in the same VPN Zone automatically.
In order to switch to another Trust.Zone account in Trust.Zone VPN Client, please follow the steps:
1) Open Trust.Zone VPN Client.
2) Click Settings icon and turn off Kill switch.
3) Click Status icon, hold Ctrl + Shift + Alt on your keyboard and left click Renew button, then confirm logout.
4) Login back with your Email and Password you're using to login to Trust.Zone site.
5) Disconnect and connect again.
This problem appears on OS Windows because OS is unable to check a new driver certificate. We strongly recommend installing a security update for Windows - KB3033929. Windows is unable to check new certificates without update KB3033929. This may cause problems with any new software.
We strongly recommend turning Windows Update on and installing all available Windows updates.
Alternatively you can install update KB3033929 only if you, by some reason, don't want turning Windows Update on.
Please use the following FAQ in order to remove Trust.Zone VPN Client manually: Comment supprimer Trust.Zone VPN manuellement
1) Download command line script: remove_tz_client.cmd
2) Double click script to run it.
DNS leaks are possible when you have DNS servers of your ISP set in your Internet connection settings or in your modem/router. In order to fix DNS leaks we recommend to switch from DNS servers of your ISP to Trust.Zone DNS or other trusted DNS servers. New DNS servers should be set in your network connections settings as well as in your modem/router. You can use Trust.Zone DNS (the safest), Google Public DNS, OpenDNS or any other DNS servers you trust.
How to set Trust.Zone DNS in your Internet connection?Use the following Trust.Zone DNS: 220.127.116.11, 18.104.22.168
Tutorial for Windows 10/8/7: http://www.thewindowsclub.com/how-to-change-dns-settings-in-windows-7-vista
How to set Google Public DNS in your Internet connection?Official tutorial from Google: https://developers.google.com/speed/public-dns/docs/using
Video for Windows 7: https://youtu.be/7DBRynpVT84?t=57s
How to set OpenDNS in your Internet connection?
Official tutorial from OpenDNS: https://use.opendns.com/
What other DNS servers can i use with Trust.Zone VPN?
We've prepared list of DNS servers you can use with Trust.Zone VPN.
Due to security reasons and safety of users port forwarding is disabled.
Yes, you can purchase/extend a subscription while you are still running an active subscription. In this case your newly purchased subscription will get 'pending' status and become active after your current subscription expires, so you will not experience any gap in service.
If your active subscription is a "Free test" subscription, it will be terminated immediately and your newly purchased subscription will start after payment is complete.
While connecting to Trust.Zone VPN you can get Authentication failed error. There can be several reasons why you can see this error message:
1. You're using your website login/password in your OpenVPN or L2TP/IPSec connection.
Solution: Please use your VPN User / VPN Password instead. You can find your VPN credentials here: Manual Setup Page
2. Your current subscription is a FREE TEST subscription and your data transfer limit exceeded or your FREE TEST subscription is expired.
Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page
3. Your current subscription is a paid subscription and expired.
Solution: You need to have a subscription with active status in order to use Trust.Zone. You can check your current subscriptions statuses on your Subscriptions Page. You can purchase a new subscription on the Prices Page
Some email providers (such as GMail, Outlook, etc) may block access to their services when customer's IP address changes to IP address of another country too quickly. For example, when you usually access your email from UK and suddenly you are trying to access it from US (while being connected to US VPN server) your email provider 'thinks' that somebody from US is trying to hack your email and blocks access to your email box.
To unlock access to your email while using VPN server from a different country you need to open your email inbox in web browser and pass verification. After verification you should be able to send/receive emails with your email client.
If you're using Gmail you may need to open following page https://accounts.google.com/DisplayUnlockCaptcha and click "Continue" while being connected to Trust.Zone VPN to restore access to your Gmail mailbox.
Yet, in some cases, this wouldn't help because some VPN servers have blocked outgoing email ports due to SPAM complaints from server providers. In this case you can still send E-Mail messages from your webmail (when you access your E-Mail account from browser).
No need. Just restart the application. Click on "Exit" icon, close the application and then run it again!
In case you've put wrong email address during registration or payment and haven't confirmed it yet, you can change it on your Profile Page.
Just open your Profile Page, replace your wrong email address with correct one, enter your current password to "Current Password" field and click "SAVE GENERAL SETTINGS" button.
Shortly confirmation message will be sent to your new email inbox. Please open it and click confirmation link to confirm your new email address.
Please note: You will unable to change your new email address after you've confirmed it.
When you connect to a new server in the same VPN zone (for example, us.trust.zone) Windows creates a new network between you and that server. One network per each server in VPN zone.
After you have connected to every server in the zone at least once, windows stops creating new networks.
This happens due to obsolete GEO IP database on some websites. You can check your current location on Connection Check Page.
Yes, Trust.Zone VPN can be used on router in case your router supports OpenVPN or L2TP/IPSec VPN Client feature. Please refer to manual reference for your router.
During setup of VPN connection you may be asked for CA certificate, client certificate, key file, ovpn file, your VPN credentials etc. You can find all this on Manual Setup Page.
Some routers may be flashed with DD-WRT firmware. You can check if your router is supported by DD-WRT project as well as download DD-WRT firmware and find flashing instructions here: DD-WRT Router Database.
Trust.Zone VPN supports full version of DD-WRT firmware. You can find instructions how to setup OpenVPN connection with DD-WRT on DD-WRT Instructions Page (please select VPN zone closest to your location and follow instructions steps).
Sometimes, after you switch from one network to another, Trust.Zone VPN Client for Windows may have problem with passing "Initialization" stage.
The following steps may fix your problem:
1) Exit Trust.Zone VPN Client (in client click Exit then OK to confirm)
2) Run services.msc (press Win-r, type services.msc and press Enter), find service Trust.Zone VPN Client and stop it.
3) Run Notepad as administrator (right click on Notepad shortcut then click Run as administrator), click File->Open and open file C:\Program Files\Trust.Zone VPN Client\vpn_client.config
4) In vpn_client.config file edit line beginning with bool NSlookup so it will look like NSlookup true
5) In vpn_client.config remove line beginning with string NS
6) Save changes in file and exit Notepad
7) Start service Trust.Zone VPN Client
8) Run Trust.Zone VPN Client and try to connect to the VPN
1) Go to Settings from Start menu (click gear icon or type Settings from Start menu and click it)
2) Go to Network & Internet
3) Go to Ethernet from right sidebar
4) Select network with name beginning with Network and number following after it
5) Turn on Make this PC discoverable switch
In case you unable to connect to Trust.Zone VPN from China please try using OpenVPN connection with UDP protocol.
Please open following link, choose your operating system, choose OpenVPN protocol then desired VPN location: https://trust.zone/fr/setup/
You can choose UDP protocol from instructions page before to download .ovpn file.
Trust.Zone VPN does NOT support IPv6.
We strongly recommend to turn IPv6 off before to use Trust.Zone.